The 3-Step Process

OHSU Billing - What to expectWe realize that bills for healthcare services can be confusing - we're here to help you better understand what you can expect during the billing process.

Note: You may receive several bills for the services you received. Here is an example of a bill you might receive for your hospital and provider services

What happens
 What you can do to help

1. We submit a claim to your insurance company based on the information provided when you register at OHSU.  Co-payments are expected at the time of your visit.
  • Provide your complete personal health insurance information when you register.
  • Inform us if your personal or insurance information has changed since your last visit.
  • Know your insurance coverage and benefits. Contact your insurance company before your visit to OHSU to verify your benefits and coverage requirements.

2. We wait for payment from your insurance company. If payment is not received in a reasonable amount of time (30 days), we may ask for your help.
  • If you do not receive an explanation of benefits from your insurance company within 30 days, please contact them to find out the status of your claim.
  • Your insurance company may ask you to provide more information. If so, please respond quickly, and let us know the information you’ve provided to the insurance company so we can update our records.

3. After your insurance company has made payment, you will be expected to pay the amount due. If your account becomes past due, you may receive up to three balance due notices and three phone calls.
  • When you receive a balance due notice, please pay your bill promptly.
  • If you have questions about these billing statements, please call Customer Service; toll free at 866 617-6855.
  • Keep your billing statements for your records. The billing statements may be helpful when reviewing the explanation of benefits you receive from your insurance company.
  • If you are unable to pay the balance, please contact us. We can discuss options for payment plans or financial assistance, depending on your circumstances. Information and guidelines for financial assistance are also available online.