Patient Relations staff are committed to providing patient advocacy, complaint management, crisis intervention and ethics consultation in a non-judgmental, non-defensive, harassment-free manner.

We are committed to core ethical values of:

• Service excellence
• Patient autonomy
• Cultural understanding
• Compassion
• Spiritual comfort
• Patient and family centered care
• Justice and integrity
  

Patients should be able to be treated by providers who can meet their diverse needs – providers who share a common bond, whether ethnic background, language, religion, or culture.

Further, we are committed to providing consumer access to healthcare information and resources, within a nurturing and safe environment of care.

Services we offer:

• Provide a centralized mechanism for addressing patient concerns,
• complaints and grievances.
• Act as liaison between patients and medical providers.
• Provide access to resources for individual needs and questions.
• Personalize and humanize the healthcare experience.
• Explain OHSU Policies, procedures and services.
• Answer requests for medical ethics consultation.
• Provide access to information regarding sensitive healthcare questions