Patient and Family Resources

Patient and family resources

At OHSU Doernbecher, we do more than treat your child’s medical condition. We also support the well-being and comfort of your child and family. Our services include:

Find an A-to-Z list of patient and family resources, plus more information about our amenities.

Kids can be kids

We place a high priority on treating your whole child. With that in mind, we offer:

  • Child Life Program specialists to help your child and family cope through play, education and other activities.
  • Indoor playrooms in both patient units, and outdoor playgrounds on the first and ninth floors.
  • Visits with our hospital facility dogs, Hope and Davis, and animal-assisted therapy teams.
  • Art projects for all ages, and video games in playrooms and the emergency waiting room.

Kids can be kids at Doernbecher Children's Hospital School Program

Concierge services

Friendly specialists staff our concierge desk in Doernbecher’s main lobby. They can help you navigate our campus, and they strive to answer any question. Hours are 5:30 a.m. to 4 p.m. weekdays. 

At night and on weekends, visit the main OHSU concierge desk in the ninth-floor lobby of OHSU Hospital. Hours are 5:30 a.m. to 9 p.m. weekdays and 9 a.m. to 7 p.m. weekends. You can reach the main desk from Doernbecher by using the ninth-floor sky bridge.

Concierge specialists can provide:

  • Directions around campus, parking garages and nearby areas.
  • Information such as building names and Portland Aerial Tram hours.
  • Materials such as bus schedules, tram passes for patients and their loved ones, and maps for the city and nearby Marquam Trail.
  • Help looking up a family member’s appointments or other information.

Other Doernbecher amenities

We also offer:

  • Free Wi-Fi access throughout Doernbecher and OHSU.
  • Family lounges equipped with a refrigerator and microwave where you can relax, eat and talk with other families.
  • Accommodations in patient rooms for one or two parents (please note that siblings cannot spend the night).
  • A Family Resource Center in the lobby with computers, information and interpretive services.
  • A meditation room on the 10th floor, plus chaplains to offer support.
  • Laundry facilities on the 10th floor.
  • Vending machines on the ninth floor.

A-to-Z list